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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions (Q48-Q53):

NEW QUESTION # 48
An administrator configured a Webex bot for internal users to report IT issues via the Webex App.
Incoming messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from the beginning, rather than continuing the conversation from where it left off. Which action must the administrator take in the Webex Connect flow to prevent the conversation from restarting with each message?

Answer: B

Explanation:
A Receive node must be configured to wait for the next inbound message from the same user, using a custom event that matches the user email. This keeps the conversation state within the existing flow execution instead of starting a new flow instance for every message.


NEW QUESTION # 49
To elevate their customer experience, Redwood Solutions wants to proactively identify and resolve customer dissatisfaction before it escalates. Which Cisco AI Assistant feature provides the required functionality?

Answer: D

Explanation:
Automatic CSAT scoring uses AI to evaluate customer interactions and predict satisfaction levels, helping the organization identify dissatisfied customers proactively and take action before issues escalate.


NEW QUESTION # 50
A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop.
Which system meets the requirements for WebRTC as the agent phone device?
A )

B )

C )

D )

Answer: A

Explanation:
Option B is the only system profile that aligns with the Webex Contact Center Desktop WebRTC requirements shown in the exhibit. Cisco's desktop system requirements identify supported browsers and agent device models for calling, including Webex Calling desktop/app computer audio and WebRTC handling from Agent Desktop. A practical WebRTC station must have sufficient bandwidth, a supported operating system and browser, and browser settings that do not block required desktop behavior. Option A is weak because the 384 Kbps bandwidth value is below the practical WebRTC threshold shown by the comparison choices. Option C explicitly disables JavaScript, which prevents the browser-based desktop and WebRTC interaction logic from functioning properly. Option D uses a virtual desktop infrastructure condition, which is not the straightforward supported physical workstation profile presented by the question. Option B provides Windows 11, Chrome, physical host type, adequate bandwidth, a medium security level, and disabled pop-up blocking, making it the compliant choice. Reference: Cisco Help, System requirements for Webex Contact Center Desktop; Set up voice channels for Webex Contact Center.


NEW QUESTION # 51
An engineer is configuring a new local gateway SIP trunk for their Webex Contact Center PSTN services.
The SIP trunk requires that
registration be refreshed every 2 minutes.
Which command meets this requirement?

Answer: A

Explanation:
The registration refresh interval is derived from the expires value multiplied by the refresh ratio. In Cisco IOS XE Local Gateway configuration for Webex Calling, the registrar command commonly uses an expires value and a refresh-ratio. With expires 240 and refresh-ratio 50, the gateway refreshes registration at 50 percent of
240 seconds, which is 120 seconds, or exactly two minutes. Option B uses refresh-time, which is not the documented parameter used in the provided command style. Option C would refresh at 60 seconds because 50 percent of 120 is 60. Option D would refresh at 150 seconds because 50 percent of 300 is 150. The correct answer is therefore the command that sets expires to 240 with refresh-ratio 50 over TLS using the sips scheme. This aligns with Cisco's registration-based Local Gateway model, where the SBC must keep SIP registration active toward Webex Calling. Reference: Cisco Help, Configure Local Gateway on Cisco IOS XE for Webex Calling; Configure trunks, route groups, and dial plans for Webex Calling.


NEW QUESTION # 52
A customer wants to enable the Real Time Transcription (RTT) feature only for specific queues. This feature is enabled by using the Start Media Stream node in Flow Designer, so the administrator decides to control the enablement using a function. The function must check two input variables: queue_ID for the selected agent queue (a string) and queue_IDs for the list of queues that require the RTT feature (a list of dictionaries, where each dictionary has an id key for the queue ID). The function returns a boolean variable rtt_Enabled to the flow, which indicates whether RTT should be enabled.
Which function is correct when using Python?
A )

B )

C )

D )

Answer: C

Explanation:
Option C is correct because it checks membership by comparing the selected queue_ID string to the id value in each dictionary in the queue_IDs list. The input structure says queue_ID is a string and queue_IDs is a list of dictionaries, with each dictionary containing an id key. A direct expression like agent_Queue in queue_List fails because it compares a string to whole dictionary objects, not to their id values. A loop that sets rtt_Enabled to False inside the else branch can also produce wrong results because a nonmatching later dictionary can overwrite a previous match. The Python any() expression is the cleanest correct logic: it returns True if at least one dictionary has an id equal to the selected queue. The function then writes rtt_Enabled into response.data for the flow to consume before deciding whether to start the media stream. Reference: Cisco Help, Build and manage flows with Flow Designer; Flow Designer function runtime documentation.


NEW QUESTION # 53
......

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